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Claims for all domestic services, except COD and Registered Mail, may now be filed online. Since 2009, the number of domestic insurance claims submitted online has grown 50 percent and it is now the most popular method for initiating domestic insurance claims with the Postal Service. This change has lowered costs, reduced resolution times, and improved the customer experience. The Postal Service also implemented a Lean Six Sigma approach to optimize the international insurance claims process and reduce resolution times by 25 percent.
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