Chapter 5: Performance Trends and 2009 Goals
A
accounting
Competitive Products Fund, 7, 23
mailing services, 6
Postal Service Fund, 7
shipping services, 7
address list quality, 36
addressing
Address Change Service (ACS), 35
Address Element Correction (AEC), 36
address list quality, 36
Address Management System (AMS), 36
address quality, 36
Address Quality Reporting Tool (AQRT), 36
change-of-address (COA), 36
Coding Accuracy Support System (CASS), 36
Delivery Point Validation, 36
Delivery Sortation Management Automation Research Tool (DSMART), 36
Electronic Uncoded Address Resolution Service (eUARS), 36
Internet Change of Address Information Kit, 37
Move Update, address standard, 36
National Change of Address (NCOA), 36
SuiteLINK, 36
undeliverable-as-addressed (UAA) mail, 14, 36
advertising and promotion of postal services
Branding Through the Mailbox, 12
direct mail, 11
media channels, 11
online services, 12
air transportation, 44
Alternate Work Schedule (AWS), 25
alternative fuel vehicle program, 51
Annual Compliance Report, 21
Annual Report, 5
Area Mail Processing (AMP) Guidelines, 43
asbestos management, 51
Automated Flat Sorting Machine (AFSM 100), 40
Automated Package Processing System (APPS), 41, 50
Automated Postal Center (APC), 39
automation
flat mail, 40
letter mail, 40
B
barcode. See Intelligent Mail (IM).
benefits, employee
dental and vision insurance, 28
Flexible Spending Account, 28
health insurance, 28
life insurance, 28
retirement, 28
Thrift Savings Plan, 29
Biohazard Detection System (BDS), 42
Board of Governors, 7
Bolger Center for Leadership Development, 25
Bound Printed Matter, 15, 22
break-even business model, 6, 54
Breast Cancer Research stamp, 20
Bulk Parcel Post, 18
Business Connect, 10, 12
Business Development Teams (BDTs), 12
business mail acceptance. See mail acceptance.
Business Service Network (BSN), 10
C
CardStore, 40
Carrier Alert program, 33
Carrier Optimal Routing (COR), 46
carrier pickup, 46
Centralized Account Payment System (CAPS), 38
Certified Mail, 15
change-of-address (COA), 36
Citizens’ Stamp Advisory Committee, 20
class of mail. See mail class.
Click-N-Ship, 8, 15, 17, 18, 39
Click2Mail, 40
Coding Accuracy Support System (CASS), 36
collective bargaining, 29
combined mailings, 37
community involvement
annual food drive, 33
Carrier Alert program, 33
Combined Federal Campaign, 33
Have You Seen Me? Program, 32
National Center for Missing and Exploited Children (NCMEC), 32
National Marrow Donor Program, 33
Postal Employees Relief Fund, 33
compensation
Pay-for-Performance (PFP) program, 26
pay comparability, 25
performance-based culture, 25
competitive products. See shipping services.
Competitive Products Fund, 7, 23
complement management
Complement Information System (webCOINS), 30
complement size, 30
Corporate Complement Management (webCCM), 30
Comprehensive Statement on Postal Operations, 5
CONFIRM, 15
conservation. See sustainability.
consumer policies, 13
Consumer Price Index, 7, 13, 21